Sales terms

Sales Terms for Stekle AS

Introduction: These terms apply to the sale of goods from Stekle AS to consumers. The sale is governed by this agreement, along with relevant Norwegian legislation that ensures the consumer's rights. These terms have been designed in accordance with recommendations from the Consumer Ombudsman and are intended to create a clear understanding of the rights and obligations of both parties.

1. The Agreement
   The agreement consists of the information provided in the online store, correspondence between the parties, and these sales terms. In case of a conflict between the sources of information, direct correspondence and information provided in the online store will take precedence.

2. The Parties
   Seller:
   Company name: Stekle AS
   Address: Morkavegen 2, 6105 Volda
   Email: post@kreatekprint.no
   Phone: 98697706
   Organization number: 926441469
   The buyer is the person placing the order.

3. Prices
   All prices include value-added tax (VAT). The total cost of the purchase will be clearly stated before finalizing the order and will include all costs associated with the purchase.

4. Conclusion of Agreement
   The agreement becomes binding when the order is received by the seller. Errors in the offer/recordings do not create a binding agreement if there was an obvious mistake.

5. Order Confirmation
   Immediately after receiving the order, an order confirmation will be sent to the buyer, who should check that the order matches the confirmation.

6. Payment
   The seller can demand payment when the goods are shipped from the seller to the buyer. Special payment terms can be agreed upon if necessary.

7. Delivery
   Delivery will be made in the manner, place, and time agreed upon in the order. The standard delivery time is within 30 days unless otherwise agreed.

8. Risk for the Goods
   The risk for the goods passes to the buyer when the buyer or their representative has taken possession of the goods.

9. Right of Withdrawal
   The buyer has a right of withdrawal for 14 days after receiving the goods, in accordance with the Consumer Protection Act.

10. Duty to Inspect
    The buyer must inspect the goods upon receipt to identify any deviations or defects.

11. Complaints and Delays
    In the case of defects or delays, the buyer must notify the seller within a reasonable time to assert their rights.

12. Rights in Case of Delay
    The buyer can withhold the purchase price, demand performance, cancel the purchase, and/or claim compensation in case of a delay.

13. Rights in Case of Defects
    The buyer can demand correction, replacement, price reduction, cancellation, and/or compensation in case of defects.

14. Seller's Rights in Case of Breach
    In case of payment default, the seller can demand performance, cancel the purchase, demand interest/collection fees, and possibly compensation.

15. Warranty
    Any warranties provide the buyer with rights in addition to those required by law and do not limit the statutory rights for complaints.

16. Personal Data
    The processing of personal data will be done in accordance with applicable privacy legislation. The buyer's personal data will only be used and stored as long as necessary to fulfill the agreement.

17. Dispute Resolution
    The parties shall attempt to resolve any disputes amicably. The buyer can contact the Consumer Council for assistance in any dispute with the seller. If an amicable resolution is not achieved after mediation by the Consumer Council, the parties may request in writing that the Consumer Council forward the dispute to the Consumer Dispute Commission. Decisions by the Consumer Dispute Commission are legally binding four weeks after notification. Before the decision becomes legally binding, the parties can, by submitting a complaint to the Consumer Dispute Commission, bring the decision before the district court.

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